In some instances it may be desirable to have control over when certain actions actually take place or whether they are cancelled rather than automatically initiate them each time the process occurs. In this case they can be sent to a holding area known as the Workflow Workbench.
In the case of a chain of actions, subsequent actions will always be sent to the workbench and this provides the means for the operator to monitor and control responses.
The workbench presents all the actions outstanding as a list in the format of a grid with all the data interrogation facilities associated with it. This allows actions to be sorted and the user can decide whether to perform them or not.
Where further actions have been defined, they will also be listed in the workbench, waiting there for the appropriate waiting time until the next action is required or they are marked as completed.