Every customer has a login and a password issued to them.
In order to create these, a ‘general’ email address must be provided.
For example, HR@company.co.uk not firstname.lastname@example.org.
This is to prevent future issues if that employee were to leave the company –
Every employee within the company uses the same log in.
If someone were to re-set the password, the password re-set email is emailed to the email provided.
If the email is sent to an employee who is no longer with the company, the email will not received.